448 lines
21 KiB
HTML
448 lines
21 KiB
HTML
<!DOCTYPE html><html lang="zh-Hant" theme-color="default" theme-mode=""><head>
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<meta charset="UTF-8">
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<title>如何跟進工單 - JSKCloud</title>
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<meta name="keywords" content="幫助文檔">
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<meta name="description" content="我們的幫助文檔提供了豐富的資料和資源，包括產品手冊、技術文檔等。您可以輕鬆地找到所需的信息，幫助您更好地瞭解我們的產品和服務。我們不斷更新和完善文檔，確保您始終能夠獲得最新的信息。">
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<style>
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/* 横幅区域优化 */
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.server-banner2.banner-document {
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padding: 30px 0;
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}
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.server-banner2 .section-content {
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padding: 0 15px;
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}
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.server-banner2 h1 {
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font-size: 24px;
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margin-bottom: 12px;
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}
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.server-banner-desc2 {
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font-size: 14px;
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line-height: 1.6;
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margin-bottom: 25px;
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/* 搜索框适配 */
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.input-search {
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width: 100%;
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flex-direction: column;
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}
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#document-input {
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width: 100% !important;
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margin-bottom: 10px;
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.search-btn {
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width: 100% !important;
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/* height: 44px !important;
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line-height: 44px !important; */
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text-align: center;
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}
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/* 文档列表适配 */
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margin: 0;
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flex-direction: column;
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}
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.docement-list .document-box {
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width: 100%;
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min-height: auto;
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margin: 10px 0;
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padding: 20px;
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box-sizing: border-box;
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.document-box .document-header {
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padding-bottom: 15px;
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.document-box a {
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font-size: 14px;
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line-height: 1.6;
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height: auto;
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display: none;
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.page .nav-right,
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padding-left: 0;
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left: 0;
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}
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/* 内容区域优化 */
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.page .page-content {
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padding: 20px 15px;
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margin-left: 0;
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height: auto;
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.document-cont {
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padding: 20px 0 !important;
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.document-details .document-view-item .document-view-cont {
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padding: 15px;
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.document-details .document-view-item .document-view-cont a {
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.document-box {
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padding: 15px !important;
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.document-header img {
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width: 24px !important;
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height: 24px !important;
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.document-details .document-view-head {
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padding-left: 15px !important;
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}
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.page .page-content .document-head h2 {
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font-size: 20px;
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}
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</style>
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<link rel="canonical" href="25.html"><link rel="alternate" hreflang="zh-Hans" href="../../zh-cn/docs/25.html"><link rel="alternate" hreflang="zh-Hant" href="25.html"><link rel="alternate" hreflang="en" href="../../en/docs/25.html"><link rel="stylesheet" href="../../assets/site.css"><link rel="stylesheet" href="../../assets/96b2574c658cc1-css2.css"><link rel="stylesheet" href="../../assets/9ea408106ae79c-css2.css"><link rel="stylesheet" href="../../assets/95f8d834964d8a-css2.css"></head>
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<body data-static-site="jskcloud"><header><style>
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/* 语言选择器样式 */
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.language-selector {
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position: relative;
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margin-right: 20px;
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cursor: pointer;
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z-index: 99999;
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}
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.language-selected {
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display: flex;
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align-items: center;
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padding: 8px 12px;
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border-radius: 6px;
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background-color: rgba(255, 255, 255, 0.1);
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transition: all 0.3s ease;
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}
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.language-selected:hover {
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background-color: rgba(255, 255, 255, 0.2);
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}
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.language-flag {
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margin-right: 8px;
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font-size: 16px;
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}
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.language-code {
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font-weight: 500;
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margin-right: 8px;
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}
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.language-arrow {
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transition: transform 0.3s ease;
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}
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.language-selector.active .language-arrow {
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transform: rotate(180deg);
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}
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.language-dropdown {
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position: absolute;
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top: 100%;
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/* right: 0; */
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width: 140px;
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background: #fff;
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border-radius: 8px;
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box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
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opacity: 0;
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visibility: hidden;
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transform: translateY(10px);
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transition: all 0.3s ease;
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z-index: 1000;
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}
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.language-selector.active .language-dropdown {
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opacity: 1;
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visibility: visible;
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transform: translateY(0);
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}
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.language-option {
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display: flex;
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align-items: center;
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padding: 10px 12px;
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color: #333;
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transition: all 0.2s ease;
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}
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.language-option:hover {
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background-color: #f5f5f5;
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}
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.language-option .language-flag {
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margin-right: 10px;
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}
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.language-name {
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font-size: 14px;
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}
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</style>
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<div class="nav-shadow">
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<div class="section-content nav-header">
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<div class="nav-item">產品中心</div>
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</a>
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<a href="../cloud.html">
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<div class="item-box-title">
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<div class="title">雲服務器</div>
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</div>
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</div>
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</a>
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<a href="../dedicated.html">
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">獨立服務器</div>
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</div>
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</div>
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</a>
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<a href="../balance.html">
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">負載均衡</div>
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</div>
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</div>
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</a>
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">BOX服務器</div>
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</div>
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</div>
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</a>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div>
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<a href="../index.html">
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<div class="nav-item">關於我們</div>
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</a>
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<div class="nav-cont">
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<div class="nav-cont-menu animated slideInDown">
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<a href="../about.html">
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<div class="title">公司簡介</div>
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<a href="../contact.html">
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<div class="item-box-title">
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<div class="title">聯繫我們</div>
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</div>
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</div>
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</a>
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</div>
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</div>
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</div>
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</div>
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<div class="mobile-menu-btn" id="mobileMenuBtn"></div>
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</div>
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<div class="nav-right">
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<div class="language-selector">
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<div class="language-selected">
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<span class="language-flag">🌐</span>
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<span class="language-code">繁體中文</span>
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<svg class="language-arrow" width="10" height="6" viewBox="0 0 10 6" fill="none" xmlns="http://www.w3.org/2000/svg">
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<a class="language-option" data-lang="en" href="../../en/docs/25.html" lang="en" hreflang="en">English</a>
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</div>
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<div class="aside-tools">
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<div class="tools-list">
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<div class="tools-item">
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<img src="../../assets/82c093ab92edb0-f801662fa2daa58d6b518f4642a32aed1742560323-tg.jpg" alt="">
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<div class="tools-box">
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<div class="tools-box-s">
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<h5>聯繫客服</h5>
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<p><a target="_blank" href="https://t.me/JSK215" rel="noopener noreferrer"> 客服 - 覺覺</a></p>
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<p><a target="_blank" href="https://t.me/JSKdang" rel="noopener noreferrer"> 客服 - 叮噹</a></p>
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<p><a target="_blank" href="https://t.me/JSKyoumi" rel="noopener noreferrer"> 客服 - 優米</a></p>
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<p><a target="_blank" href="https://t.me/JSK_666" rel="noopener noreferrer"> 客服 - 千禧</a></p>
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<p><a target="_blank" href="https://t.me/JSK116" rel="noopener noreferrer"> 客服 - 熊貓</a></p>
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<p><a target="_blank" href="https://t.me/JSK0003" rel="noopener noreferrer"> 客服 - 鬧鬧</a></p>
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<p><a target="_blank" href="https://t.me/JSK88801" rel="noopener noreferrer"> 客服 - 詩詩</a></p>
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<p><a target="_blank" href="https://t.me/JSKyaoyao" rel="noopener noreferrer"> 客服 - 夢瑤</a></p> </div>
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</div>
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</div>
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</div>
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</div>
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</header><main class="static-main"><article class="static-article"><h1>如何跟進工單</h1>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">當您提交工單後，可以在 “<strong>工單中心</strong>” 中查看並管理工單。提交工單請參見 <strong>如何提交工單 </strong>。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>操作步驟</strong></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">①進入會員中心後，點擊 <strong>工單中心</strong> ，可查看工單信息及處理狀態。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖1</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/7e9baef61641d91c827a.png" alt=""> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">②點擊右側操作欄，可進行<strong>回覆、催單、關閉</strong>等操作。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖2</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/b9b6e7bd1c2fcce54d5a.png" alt=""> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·回覆</strong></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅰ. 直接點擊右側操作欄 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ，或鼠標移至操作欄 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ，在懸浮框內選擇 <strong>“回覆” </strong>。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅱ. 在跳轉頁面可查看工單信息與過往溝通記錄。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖3</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"> <img src="../../assets/a4c999325350f2e8bbd3.png" alt=""></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅲ.在下方對話框輸入文字，點擊發送即可進行回覆。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖4</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/8ed942297778d83defdf.png" alt=""> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·催單</strong></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅰ.在工單信息列表，鼠標移至操作欄 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ，在懸浮框內選擇 <strong>“催單”</strong> 即可。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖5</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/cb6c8686d0e3a0209be3.png" alt=""> </p>
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