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<div class="customer-service-overlay" id="customer-service-overlay"></div></header><main class="static-main"><article class="static-article"><h1>如何跟进工单</h1>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">当您提交工单后,可以在 “<strong>工单中心</strong>” 中查看并管理工单。提交工单请参见 <strong>如何提交工单 </strong>。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>操作步骤</strong></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">①进入会员中心后,点击 <strong>工单中心</strong>&nbsp;,可查看工单信息及处理状态。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图1</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../assets/7e9baef61641d91c827a.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">②点击右侧操作栏,可进行<strong>回复、催单、关闭</strong>等操作。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图2</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../assets/b9b6e7bd1c2fcce54d5a.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·回复</strong></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅰ. 直接点击右侧操作栏 “<img src="../assets/a71a3d8228ca4adf53d8.png" alt="">” ,或鼠标移至操作栏 “<img src="../assets/a71a3d8228ca4adf53d8.png" alt="">” ,在悬浮框内选择 <strong>“回复” </strong>。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅱ. 在跳转页面可查看工单信息与过往沟通记录。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图3</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">&nbsp;<img src="../assets/a4c999325350f2e8bbd3.png" alt=""></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅲ.在下方对话框输入文字,点击发送即可进行回复。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图4</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../assets/8ed942297778d83defdf.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·催单</strong></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅰ.在工单信息列表,鼠标移至操作栏 “<img src="../assets/a71a3d8228ca4adf53d8.png" alt="">” ,在悬浮框内选择 <strong>“催单”</strong>&nbsp;即可。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图5</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../assets/cb6c8686d0e3a0209be3.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·关闭</strong></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">如果您的问题已经解决或不再需要我们为您提供技术支持,您可以在悬浮框内点击 “关闭” 直接关闭订单。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图6</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../assets/b32eb71ade1482eb47c7.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">或点击 “<img src="../assets/a71a3d8228ca4adf53d8.png" alt="">”,在跳转页面确认工单详情后,点击右上角 “关闭工单” 。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图7</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../assets/9ede21d5ee8b2a0b6e02.png" alt="">&nbsp;</p>
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