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<div class="customer-service-overlay" id="customer-service-overlay"></div></header><main class="static-main"><article class="static-article"><h1>如何跟進工單</h1>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">當您提交工單後,可以在 “<strong>工單中心</strong>” 中查看並管理工單。提交工單請參見 <strong>如何提交工單 </strong>。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>操作步驟</strong></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">①進入會員中心後,點擊 <strong>工單中心</strong>&nbsp;,可查看工單信息及處理狀態。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖1</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/7e9baef61641d91c827a.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">②點擊右側操作欄,可進行<strong>回覆、催單、關閉</strong>等操作。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖2</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/b9b6e7bd1c2fcce54d5a.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·回覆</strong></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅰ. 直接點擊右側操作欄 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ,或鼠標移至操作欄 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ,在懸浮框內選擇 <strong>“回覆” </strong>。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅱ. 在跳轉頁面可查看工單信息與過往溝通記錄。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖3</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">&nbsp;<img src="../../assets/a4c999325350f2e8bbd3.png" alt=""></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅲ.在下方對話框輸入文字,點擊發送即可進行回覆。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖4</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/8ed942297778d83defdf.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·催單</strong></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅰ.在工單信息列表,鼠標移至操作欄 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ,在懸浮框內選擇 <strong>“催單”</strong>&nbsp;即可。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖5</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/cb6c8686d0e3a0209be3.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·關閉</strong></p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">如果您的問題已經解決或不再需要我們為您提供技術支持,您可以在懸浮框內點擊 “關閉” 直接關閉訂單。</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">圖6</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/b32eb71ade1482eb47c7.png" alt="">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">或點擊 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">”,在跳轉頁面確認工單詳情後,點擊右上角 “關閉工單” 。</p>
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