439 lines
20 KiB
HTML
439 lines
20 KiB
HTML
<!DOCTYPE html><html lang="zh-Hans" theme-color="default" theme-mode=""><head>
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<meta charset="UTF-8">
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<title>如何跟进工单 - JSKCloud</title>
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<meta name="keywords" content="帮助文档">
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<meta name="description" content="我们的帮助文档提供了丰富的资料和资源，包括产品手册、技术文档等。您可以轻松地找到所需的信息，帮助您更好地了解我们的产品和服务。我们不断更新和完善文档，确保您始终能够获得最新的信息。">
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<meta http-equiv="X-UA-Compatible" content="IE=edge">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<meta http-equiv="Content-Language" content="zh-cn">
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<link rel="stylesheet" href="../../assets/92c1df3730f31c-iconfont.css">
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<link rel="stylesheet" href="../../assets/7bd641cba5f6a0-reset.css">
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<link rel="stylesheet" href="../../assets/478794f28834cd-style.css">
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<link rel="stylesheet" href="../../assets/e5adc0b1fcadda-theme.css">
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<link rel="stylesheet" href="../../assets/054352c1c64ab4-common.css">
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<link rel="stylesheet" href="../../assets/51c94e2cd9af75-animate.css">
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<script src="../../assets/dea655e39abf18-jquery-3.5.1.min.js"></script>
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<link rel="stylesheet" href="../../assets/43319114264162-bootstrap.min.css">
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<script src="../../assets/b7c64cb3919aba-bootstrap.min.js"></script>
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<link rel="stylesheet" href="../../assets/c7ac28884e5076-swiper-bundle.min.css">
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<script src="../../assets/130071f2a87d70-swiper-bundle.min.js"></script>
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<link rel="stylesheet" href="../../assets/b828918322b016-document.css">
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<style>
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/* 移动端适配 */
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@media (max-width: 768px) {
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/* 横幅区域优化 */
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.server-banner2.banner-document {
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padding: 30px 0;
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}
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.server-banner2 .section-content {
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padding: 0 15px;
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}
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.server-banner2 h1 {
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font-size: 24px;
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margin-bottom: 12px;
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}
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.server-banner-desc2 {
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font-size: 14px;
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line-height: 1.6;
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margin-bottom: 25px;
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}
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/* 搜索框适配 */
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.input-search {
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width: 100%;
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flex-direction: column;
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}
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#document-input {
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width: 100% !important;
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margin-bottom: 10px;
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height: 44px !important;
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}
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.search-btn {
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width: 100% !important;
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/* height: 44px !important;
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line-height: 44px !important; */
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text-align: center;
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}
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/* 文档列表适配 */
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.docement-list {
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margin: 0;
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flex-direction: column;
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}
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.docement-list .document-box {
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width: 100%;
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min-height: auto;
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margin: 10px 0;
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padding: 20px;
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box-sizing: border-box;
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}
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.document-box .document-header {
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padding-bottom: 15px;
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}
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.document-box a {
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font-size: 14px;
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line-height: 1.6;
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height: auto;
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}
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/* 隐藏桌面端导航 */
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.page .nav-left {
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display: none;
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}
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.page .nav-right,
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.page .content-page {
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padding-left: 0;
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left: 0;
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}
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/* 内容区域优化 */
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.page .page-content {
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padding: 20px 15px;
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margin-left: 0;
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height: auto;
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}
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.document-cont {
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padding: 20px 0 !important;
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}
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/* 文档详情适配 */
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.document-details .document-view-item .document-view-cont {
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padding: 15px;
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}
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.document-details .document-view-item .document-view-cont a {
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width: 100%;
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padding-right: 0;
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}
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}
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/* 小屏幕优化 (≤480px) */
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@media (max-width: 480px) {
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.document-box {
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padding: 15px !important;
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}
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.document-header img {
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width: 24px !important;
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height: 24px !important;
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}
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.document-details .document-view-head {
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padding-left: 15px !important;
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}
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.page .page-content .document-head h2 {
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font-size: 20px;
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}
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}
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</style>
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<link rel="canonical" href="25.html"><link rel="alternate" hreflang="zh-Hans" href="25.html"><link rel="alternate" hreflang="zh-Hant" href="../../zh-hk/docs/25.html"><link rel="alternate" hreflang="en" href="../../en/docs/25.html"><link rel="stylesheet" href="../../assets/site.css"><link rel="stylesheet" href="../../assets/b0317f003749a5-css2.css"><link rel="stylesheet" href="../../assets/de0a696a420db8-css2.css"><link rel="stylesheet" href="../../assets/13192273b45a60-css2.css"></head>
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<body data-static-site="jskcloud"><header><style>
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/* 语言选择器样式 */
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.language-selector {
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position: relative;
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margin-right: 20px;
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cursor: pointer;
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z-index: 99999;
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}
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.language-selected {
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display: flex;
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align-items: center;
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padding: 8px 12px;
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border-radius: 6px;
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background-color: rgba(255, 255, 255, 0.1);
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transition: all 0.3s ease;
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}
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.language-selected:hover {
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background-color: rgba(255, 255, 255, 0.2);
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}
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.language-flag {
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margin-right: 8px;
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font-size: 16px;
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}
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.language-code {
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font-weight: 500;
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margin-right: 8px;
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}
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.language-arrow {
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transition: transform 0.3s ease;
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}
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.language-selector.active .language-arrow {
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transform: rotate(180deg);
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}
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.language-dropdown {
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position: absolute;
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top: 100%;
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/* right: 0; */
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width: 140px;
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background: #fff;
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border-radius: 8px;
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box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
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opacity: 0;
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visibility: hidden;
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transform: translateY(10px);
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transition: all 0.3s ease;
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z-index: 1000;
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}
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.language-selector.active .language-dropdown {
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opacity: 1;
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visibility: visible;
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transform: translateY(0);
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}
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.language-option {
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display: flex;
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align-items: center;
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padding: 10px 12px;
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color: #333;
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transition: all 0.2s ease;
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}
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.language-option:hover {
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background-color: #f5f5f5;
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}
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.language-option .language-flag {
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margin-right: 10px;
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}
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.language-name {
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font-size: 14px;
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}
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</style>
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<div class="nav-shadow">
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<div class="section-content nav-header">
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<div class="nav-left">
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<div class="nav-icon">
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<a href="../index.html"><img src="../../assets/f47e84e194e9c4-c47cdbdba8c01d82740fc430f77aaa6f1792437534-222.png" alt=""></a>
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</div>
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<div class="nav-menu">
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<div>
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<a href="../index.html">
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<div class="nav-item">产品中心</div>
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</a>
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<div class="nav-cont">
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<div class="section-content">
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<div class="nav-cont-menu animated slideInDown">
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<div class="nav-content ">
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<a href="../cloud.html">
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">云服务器</div>
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</div>
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</div>
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</a>
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<a href="../dedicated.html">
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">独立服务器</div>
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</div>
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</div>
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</a>
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<a href="../balance.html">
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">负载均衡</div>
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</div>
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</div>
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</a>
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<a href="../box.html">
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">BOX服务器</div>
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</div>
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</div>
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</a>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div>
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<a href="../index.html">
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<div class="nav-item">关于我们</div>
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</a>
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<div class="nav-cont">
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<div class="section-content">
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<div class="nav-cont-menu animated slideInDown">
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<div class="nav-content ">
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<a href="../about.html">
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">公司简介</div>
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</div>
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</div>
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</a>
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<a href="../contact.html">
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<div class="nav-item-box">
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<div class="item-box-title">
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<div class="title">联系我们</div>
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</div>
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</div>
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</a>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="mobile-menu-btn" id="mobileMenuBtn"></div>
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</div>
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<div class="nav-right">
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<div class="language-selector">
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<div class="language-selected">
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<span class="language-flag">🌐</span>
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<span class="language-code">简体中文</span>
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<svg class="language-arrow" width="10" height="6" viewBox="0 0 10 6" fill="none" xmlns="http://www.w3.org/2000/svg">
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<path d="M1 1L5 5L9 1" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path>
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</svg>
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</div>
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<div class="language-dropdown">
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<a class="language-option" data-lang="en" href="../../en/docs/25.html" lang="en" hreflang="en">English</a>
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<a class="language-option" data-lang="zh-cn" href="25.html" lang="zh-cn" hreflang="zh-cn" aria-current="true">简体中文</a>
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<a class="language-option" data-lang="zh-hk" href="../../zh-hk/docs/25.html" lang="zh-hk" hreflang="zh-hk">繁體中文</a>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="aside-tools">
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<div class="tools-list">
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<div class="tools-item">
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<a class="static-contact-trigger" href="https://t.me/JSKCDN999" target="_blank" aria-label="通过 Telegram 联系 JSKCloud" rel="noopener noreferrer"><img src="../../assets/82c093ab92edb0-f801662fa2daa58d6b518f4642a32aed1742560323-tg.jpg" alt=""></a>
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<div class="tools-box">
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<div class="tools-box-s"><h5>联系客服</h5><p><a target="_blank" href="https://t.me/JSKCDN999" rel="noopener noreferrer">@JSKCDN999</a></p></div>
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</div>
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</div>
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</div>
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</div>
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</header><main class="static-main"><article class="static-article"><h1>如何跟进工单</h1>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">当您提交工单后，可以在 “<strong>工单中心</strong>” 中查看并管理工单。提交工单请参见 <strong>如何提交工单 </strong>。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>操作步骤</strong></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">①进入会员中心后，点击 <strong>工单中心</strong> ，可查看工单信息及处理状态。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图1</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/7e9baef61641d91c827a.png" alt=""> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">②点击右侧操作栏，可进行<strong>回复、催单、关闭</strong>等操作。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图2</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/b9b6e7bd1c2fcce54d5a.png" alt=""> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·回复</strong></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅰ. 直接点击右侧操作栏 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ，或鼠标移至操作栏 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ，在悬浮框内选择 <strong>“回复” </strong>。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅱ. 在跳转页面可查看工单信息与过往沟通记录。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图3</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"> <img src="../../assets/a4c999325350f2e8bbd3.png" alt=""></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅲ.在下方对话框输入文字，点击发送即可进行回复。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图4</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/8ed942297778d83defdf.png" alt=""> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·催单</strong></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">ⅰ.在工单信息列表，鼠标移至操作栏 “<img src="../../assets/a71a3d8228ca4adf53d8.png" alt="">” ，在悬浮框内选择 <strong>“催单”</strong> 即可。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图5</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/cb6c8686d0e3a0209be3.png" alt=""> </p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;"><strong>·关闭</strong></p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; line-height: 130%;">如果您的问题已经解决或不再需要我们为您提供技术支持，您可以在悬浮框内点击 “关闭” 直接关闭订单。</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center">图6</p>
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<p class="MsoNormal" style="margin-bottom: 7.8500pt; mso-para-margin-bottom: 0.5000gd; text-autospace: ideograph-numeric; mso-pagination: none; text-align: center; line-height: 130%;" align="center"><img src="../../assets/b32eb71ade1482eb47c7.png" alt=""> </p>
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